#154 Many Singaporeans still have SkillsFuture Credit available.

Many Singaporeans still have SkillsFuture Credit available. #154

The question is not only:

“What course should I take?”

The deeper question may be:

“What human skills will remain valuable in an age of AI, automation and digital transactions?”

One area worth paying attention to is customer experience excellence.

At its best, luxury thinking is not about status.

It is about setting a higher benchmark for:

☑️ service quality

☑️ customer psychology

☑️ emotional value creation

☑️ trust-building

☑️ commercial discipline

I was recently introduced to Matthias Weiskopf, who teaches a series of SMU Academy masterclasses under the theme “Luxury Thinking, Applied.”

His work spans luxury strategy, customer-centricity, sales, marketing and hospitality.

One upcoming programme may be especially timely for professionals in hospitality and other client-facing sectors:

SMU Future Hospitality Masterclass

Future Hospitality Management: Leading with Technology and Sustainability

This 2-day programme starts on 25 June 2026 at Singapore Management University.

It explores how technology, data and AI can enhance customer service, personalise guest experiences, improve operational efficiency and support sustainability in hospitality

It is relevant not only for hospitality business owners, managers and senior executives, but also for professionals in:

☑️ customer success

☑️ retail

☑️ real estate

☑️ aviation

☑️ wellness

☑️ high-touch sales

☑️ premium service roles

The course fee is listed at SGD 2,398, or as low as SGD 279.40 after maximum funding, and the course is under the SkillsFuture category on SMU Academy.

Seats are limited, and enrolment by 10 June 2026 is highly encouraged.

Registration link:

https://lnkd.in/g8QHEafy

In Singapore, service quality is not a soft skill.

It is human capital.

#SkillsFuture #SMUAcademy #Hospitality #CustomerExperience #Singapore #ServiceExcellence #ProfessionalDevelopment #LuxuryService #HumanCapital #LifelongLearning