#68 Driving Transformation at the Workplace: Insights from the SNEF Event at Suntec Convention Centre #68 在工作场所推动转型：新达会展中心 SNEF 活动见闻
中文版在英文刊文下方
At the recent event co-organised by Singapore National Employers Federation (SNEF) and Workforce Singapore (WSG) at Suntec Convention Centre, business leaders, HR professionals, and transformation experts came together to discuss one pressing question:
👉 How do we drive transformation in a disrupted world while unlocking productivity and meeting the aspirations of our workforce?
Setting the Context: A Disrupted World
Stephen Yee, Assistant Chief Executive of SNEF, highlighted that global tariffs, geopolitical tensions, and disruptions in supply chains are already impacting Singapore’s labour market.
Deputy Prime Minister Gan Kim Yong noted that a national taskforce is closely studying these developments. But Stephen made it clear:
🔑 “We cannot just increase salaries without redesigning jobs and roles.”
With younger generations seeking purposeful and attractive careers that allow them to utilise their talents, employers must think beyond pay. Job Redesign (JR), automation, and HR digitalisation are tools already available—enterprises simply need to adopt them.
6 Global Megatrends Shaping Work
Alisa Choo and Sujata Biswas from Mercer contextualised the big picture with six global megatrends:
- Geopolitical Tensions
- Economic Uncertainty
- Technological Disruption
- Demographic Shifts & Changing Norms
- Climate & Sustainability (C&S)
- Diversity, Equity & Inclusion (DEI)
They stressed that 8 out of 10 jobs will be impacted, and nearly all will undergo transformation. AI and sustainability are no longer optional—they are central to how we design work, build resilience, and care for employee wellbeing.
Sujata captured it well: 💡 “We stand on the shoulders of robots to do better.”
Case Study: Hotels Transformation Project
Mercer’s two-year partnership with a large hotel group demonstrated the tangible impact of redesigning work:
- Guest satisfaction increased by 5–20%
- Net Promoter Score rose by 5–40%
- F&B profit grew by ~5%
- Room cleaning time reduced by 40–45%
- Payroll cost decreased despite salary increases
- Local hires grew by 15–20%
This shows how rethinking roles, mapping competencies, and optimising processes can unlock productivity while lifting employee engagement.
Henderson Security: Redefining Security Roles
Daniel Marc Chow, Managing Director of Henderson Security Services, shared how PSG-JR support helped overcome manpower shortages caused by:
- An ageing workforce
- A limited pool of locals considering security as a long-term career
- Negative perceptions of security jobs
By redesigning the Security Supervisor role:
- Mundane tasks were automated
- Higher-value responsibilities (customer orientation, monitoring, incident management) were added
- Career paths became clearer
The result? Increased job satisfaction, talent retention, and stronger alignment between compensation and job scope.
Kavanagh Dance: From Studio to Strategy
Gloria Soh, Director of Kavanagh Dance, shared how her boutique dance school benefitted from PSG-JR.
By appointing a JR Star—a dance instructor who expanded into marketing—the school transformed its operations:
- From word-of-mouth marketing to structured campaigns
- From guesswork to tracked engagement and visibility
This simple redesign created new career growth for staff while boosting the school’s outreach.
Workforce Singapore: Enabling Transformation
Jaycee Ng from WSG presented the suite of national programmes that employers can tap on:
- Jobs Transformation Maps (JTMs) across 18 sectors (Finance, Logistics, Waste Management, Sustainable Finance, etc.)
- Career Conversion Programme (CCP): Up to 90% salary support
- Mid-Career Pathways Programme: Up to 70% allowance support for mature hires
- Enterprise Workforce Transformation Programme (EWTP)
- Job Redesign Centre of Excellence (JRCoE)
- Career Matching Services via MyCareersFuture
These tools help enterprises future-proof their workforce while supporting mid-career professionals in transition.
Panel Discussion: Shaping the Future of Work
The panel—Daniel Marc Chow (Henderson Security), Gloria Soh (Kavanagh Dance), Alisa Choo & Sujata Biswas (Mercer)—moderated by Stephen Yee (SNEF), tackled tough questions:
- How do we persuade management to allocate budget for training?
- How do we overcome resistance to change?
- How do we balance frontline vs. backend roles across generations?
Stephen’s candid remark resonated with the audience: 😂 “Training with objective, and not as an intervention to de-stress.”
It struck a chord on how training is often perceived, highlighting the need for HR to position it strategically.
Conclusion: A Call to Action
Transformation is not optional—it’s urgent. HR leaders must look at Tactics, Strategy, and Job Transformation holistically with their management teams.
As Prime Minister Lawrence Wong has emphasised, Singapore’s strong tradition of tripartism (employers, unions, and government) provides the foundation for success.
👉 With the right redesign, reskilling, and redeployment, both Singaporeans and enterprises can forge ahead together.
💬 How is your organisation approaching job redesign? Have you experimented with AI, sustainability, or new workforce models to unlock productivity?
More photos can be found below within the Chinese article.
#SNEF #WSG #Mercer #HRTransformation #FutureOfWork #JobRedesign #HumanCapital #Singapore
For more interesting articles, visit https://marvinfoo.com/blog
在工作场所推动转型：新达会展中心 SNEF 活动见闻
在由 新加坡全国雇主联合会（SNEF） 与 新加坡劳动力发展局（WSG） 共同主办的新达会展中心活动中，企业领袖、人力资源专业人士及转型顾问齐聚一堂，共同探讨一个核心问题：
👉 在一个被动荡与不确定性打乱的世界里，我们如何推动转型，同时释放生产力并满足员工的新期望？
背景：一个被打乱的世界
SNEF 助理总裁 余祥钦博士 指出，关税、地缘政治紧张以及供应链中断，已开始对新加坡的劳动力市场造成冲击。
副总理 颜金勇 表示，国家工作小组正密切关注这一情况。但余博士直言：
🔑 “我们不能只加薪，而不重新设计员工的工作和岗位。”
年轻一代希望从事更具吸引力、能发挥才华的职业。因此，雇主必须超越薪酬思维。岗位再设计（JR）、自动化与 HR 数字化已是现成工具，企业只需积极采用。
六大全球巨变趋势
来自 美世（Mercer） 的 Alisa Choo 与 Sujata Biswas 强调了塑造未来工作的六大巨变趋势：
- 地缘政治紧张
- 经济不确定性
- 技术颠覆
- 人口结构转变与社会规范变化
- 气候与可持续发展（C&S）
- 多元化、公平与包容性（DEI）
她们指出，未来八成岗位将受到冲击，几乎所有工作都会发生重大转型。人工智能与可持续发展已成为核心，不仅影响气候与环境，也深刻影响员工福祉。
Sujata 形象地说： 💡 “我们要站在机器人的肩膀上，把事情做得更好。”
案例研究：酒店业转型计划
美世与一家大型酒店集团开展的两年转型计划，证明了岗位再设计的价值：
- 顾客满意度提升 5–20%
- 推荐指数（NPS）上升 5–40%
- 餐饮利润增长 ~5%
- 房间清洁时间缩短 40–45%
- 薪酬增加的同时，总工资成本下降
- 本地雇佣率提升 15–20%
这说明通过重新思考岗位、绘制技能地图与优化流程，可以同时提升生产力与员工参与感。
恒德保安：重塑保安岗位
恒德保安（Henderson Security Services）董事总经理 周铭志 分享了公司如何利用 PSG-JR（岗位再设计生产力解决方案补助）来解决行业挑战：
- 人口老龄化导致人手不足
- 本地人才长期投入意愿有限
- 保安行业负面印象
- 工作内容过于依赖人力、流程繁琐
在支持下，公司重新定义了 保安主管（Security Supervisor） 的角色：
- 日常琐事自动化
- 增加高价值任务（客户关系管理、事件应对）
- 清晰的职业发展路径
结果是：员工满意度提升，人才留存率增强，薪酬与工作职责更合理匹配。
Kavanagh 舞蹈学校：从教学到市场
Kavanagh Dance 校长 苏丽雅（Gloria Soh） 分享了精品舞蹈学校如何从岗位再设计中受益。
他们任命了一位 JR 之星——一名舞蹈导师，不仅继续教学，还承担起市场推广的职责。
转变效果显著：
- 从口碑传播到 结构化的市场活动
- 从零散推广到 数据化追踪与可见度提升
岗位转型不仅让员工有了成长机会，也扩大了学校的影响力。
WSG：推动全国转型
劳动力发展局（WSG） 的 吴俊熙 经理介绍了支持企业的多项方案：
- 岗位转型地图（JTMs）： 涵盖 18 个行业（金融、物流、废物管理、可持续金融等）
- 职业转换计划（CCP）： 提供高达 90% 的薪资支持
- 中年路径计划： 为雇用资深人才的企业提供高达 70% 津贴
- 企业劳动力转型计划（EWTP）
- 岗位再设计卓越中心（JRCoE）
- 职业匹配服务（通过 MyCareersFuture 平台）
这些措施不仅能帮助企业培养未来型人才，也支持中年人士顺利转型。
小组讨论：未来工作的启示
在小组讨论环节，Henderson Security、Kavanagh Dance、美世（Mercer） 的嘉宾，与主持人 余祥钦博士 一同探讨了：
- 如何说服管理层投资员工培训？
- 如何克服对变革的抵触？
- 如何在不同世代之间合理分配前线与后端岗位？
余博士幽默地说： 😂 “培训要有目标，而不是当作解压方式。”
全场笑声不断，这句话也点出了培训在企业中常被误解的现实。
结语：转型势在必行
转型不是选择题，而是必答题。人力资源部门必须结合 战术、战略与岗位再设计，携手管理层推动变革。
正如总理 黄循财 强调的： 👉 新加坡坚实的三方合作（雇主、工会、政府），是我们共同迈向未来的根基。
只要通过岗位再设计、技能提升与人才再部署，企业与员工就能携手共创双赢未来。
💬 你的企业是否已开始岗位再设计？是否已尝试应用人工智能、可持续发展或新的人才模式来提升生产力？
#SNEF #WSG #Mercer #岗位再设计 #未来工作 #人力资源转型 #新加坡
