🚇 Leadership Matters More Than Tracks: When a 15-Minute MRT Ride Becomes an Hour of Confusion – Newsletter #27《地铁维修之上,更重要的是领导力:一小时的混乱》#27 领英刊文
In Singapore, we pride ourselves on efficient transport. But beneath the surface of punctuality and planning lies a disconnect that only reveals itself when things go wrong. My recent experience with my family of four during a train fault between Yishun and Sembawang exposed a harsh truth: maintenance alone isn’t enough—leadership that prioritizes commuters is…
