#34💡 Innovate, Connect and Thrive 2025: AI, Digital Labour & Business Transformation #34💡创新，连接，突破 2025：人工智能， 数码人事与企业转型
Organised by Nanyang Polytechnic and Mediacorp | Supported by IMDA 由南洋理工学院与新传媒联合主办，资讯通信媒体发展局支持
📍 Singapore 新加坡 | 🎤 Guest of Honour 主宾: Mike Chan, COO, Microsoft ASEAN 微软东南亚首席运营官
🤝 A Personal Conversation on Growth and Communication
🗣️ 一段关于成长与沟通的深刻对话
One of the most enriching moments of the event was a heartfelt conversation I had with Mike Chan and Basel Hashim. 活动中最让我印象深刻的时刻，是我与 Mike Chan 和 Basel Hashim 的一段真挚对话。
We spoke about the one key trait every professional and entrepreneur should cultivate: communication skills. 我们谈到每一位专业人士与企业家都应具备的一个核心特质：沟通能力。
It’s about bringing people together and reaching a shared destination. 并非人人都会走到终点，但沟通能凝聚人心，携手前行。
Mike shared that he was once a school dropout, yet secured job offers and chose to learn and grow on his own. Mike 分享他曾是辍学生，但凭借自学获得了多个工作机会，不断自我成长。
His 24-year career at Microsoft stands as a powerful testament to self-mastery and lifelong learning. 他在微软长达24年的职业生涯，是自我精进与终身学习的有力见证。
He also spoke about the value of interdisciplinary skillsets, having moved from operations to marketing—a field he came to truly enjoy. 他提到自己从运营跨领域转到市场营销，也是在不断尝试中找到了热情所在。
I shared my own journey supporting startups, which both Mike and Basel resonated with—Basel is currently building his own sustainability venture. 我也分享了我支持初创企业的经历，这与 Mike 的背景和 Basel 当前创立可持续企业的方向不谋而合。
Communication, we agreed, matters at every level: 我们都认同，沟通在不同层面都至关重要：
- 1-to-1 – building trust 建立信任
- 1-to-many – aligning teams 协调团队
- 1-to-everyone – broadcasting through livestreams, podcasts, and platforms 跨平台传达影响力
Communication solves organisational and societal problems. 沟通，是解决组织与社会难题的关键工具。
📊 Work Trend Index: Why AI Now?
📈 工作趋势指数：为什么现在是 AI 的关键时机？
Mike shared insights from Microsoft’s Work Trend Index: Mike 分享了来自微软《工作趋势指数》的见解：
- Human labour is reaching its limits 人力资源已接近极限
- 82% of Singapore leaders believe digital labour will help scale 82% 的新加坡领导者相信数码劳动力是扩张的关键
- Primary reasons to adopt AI 使用 AI 的首要原因：
🧠 Frontier Firms: Human-Agent Collaboration
🚀 前沿企业：人与 AI 协作新模式
Mike introduced the Frontier Firm model: Mike 提出“前沿企业”模式，展望未来企业将如何与 AI 协同合作：
- Phase 1 – Human with assistant 人为主，AI 辅助
- Phase 2 – Human-led agents 人主导，AI 执行具体任务
- Phase 3 – Human-led, agent-operated 人设方向，AI 主导流程
“Every employee will have an agent.” “未来每位员工都会拥有一个 AI 助手。”
Case study: A telco achieved 40% cost savings and broke even within 6 months after AI implementation. 案例分享：某电信公司导入 AI 后，节省了 40% 成本，仅 6 个月就收回投资。
🔧 The Path Forward 前进之路
- Hire your first digital employee 雇用你的第一个数码员工
- Set your human-agent ratio 设定人机协作比例
- Scale fast with clarity 快速扩展，目标明确
🎤 Panel Highlights: Digital Execution & AI Adoption
🌐 专题讨论亮点：数码策略与 AI 推广
Vivek Mathew Abraham (foodpanda)
“Attractive content drives consumer decisions.” “吸引人的内容决定消费者选择。”
Da Sheng Toh Eng Kian (Mediacorp)
“Data fluency enhances content engagement.” “数据素养提高内容粘性。”
Rahul Kohli (Amazon)
“Partnerships with institutions like Singapore Institute of Retail Studies help SMEs grow.” “与零售研究院的合作可帮助中小企业成长。”
Hui Zhuang Ong (Holistic Way)
“Digital tools like TikTok and Canva connect online and offline customer touchpoints.” “数码工具连接线上线下顾客体验。”
🧩 AI Readiness: Bridging the SME Gap
📉 AI 准备度：中小企业的现实挑战
Sengmeng . 邱胜铭 Koo (AI Singapore)
“Many SMEs lack internal data infrastructure.” “许多中小企业缺乏内部数据架构。”
Azfer Karim (IMDA)
“Go digital first, then apply AI.” “先数码化，再导入 AI。”
Soon Keow Tan (Nanyang Polytechnic)
“Partner with institutions and tap into government grants for co-creation.” “与院校合作，善用政府资助，共创价值。”
Ken Xu (Alibaba Cloud)
“AI agents boosted workflow productivity by 40%.” “AI 提高了 40% 的工作效率。”
💬 Final Reflections 结语
This event reminded us that digital transformation is not just about tech—it’s about people, purpose, and progress. 这场活动提醒我们，数码转型的核心不仅是科技，更是人、愿景与成长。
Let us continue to innovate, communicate, and thrive—together. 让我们持续创新、沟通、共荣，携手迈向未来。
📌 #InnovateConnectThrive2025 #AIinSMEs #CommunicationSkills #DigitalTransformation #微软东南亚 #南洋理工学院 #新传媒 #IMDA #可持续发展 #终身学习
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