#162 Digital First, But Are We Truly Integrated and First-class? 数码优先，但我们头等体验的系统真的已经整合了吗？
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#162 Digital First, But Are We Truly Integrated and First-class? 数码优先，但我们头等体验的系统真的已经整合了吗？

Byw3382467

Singapore prides itself on being a digital nation. We digitise forms. We digitise appointments. We digitise payments. We digitise applications. But digitisation is not the same as integration. Recently, a reader shared an experience that raised an uncomfortable question: Are our systems talking to one another? Or are citizens still acting as couriers between departments…